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Recruitment began on May 14, 2024
Expires May 28, 2024
Full-Time
Position Overview:
Do you love working in a fast-paced environment, meeting new people and are excited about the attractions industry? As a Program Coordinator, you are responsible for assisting THE FLASH Pass Program Manager and partnering with the client in overseeing THE FLASH Pass Program and the day-to-day operations. This role will ensure a seamless virtual queuing experience and support for our park partners and shared guests while maximizing revenue opportunities.
The ideal candidate will be passionate about building and maintaining positive relationships, meeting client success criteria, exceeding guest expectations, collaborating on solutioning obstacles and meeting goals. You should love to work with people and technology equally, be a strong communicator, both verbal and written, with demonstrated project and time management abilities. You are passionate about your work and committed to meeting role expectations and completing work, even if it means working extended hours, on the weekend and holidays as needed.
Location: THE FLASH Pass Office at Six Flags Magic Mountain
Reports to: Program Manager
Travel ✈️ Requirement: Less than 5%
What you’ll be working on:
- Maintain and build outstanding lines of communication and relationships with Six Flags departments from Front Line Hosts to Senior Leadership.
- Be the leading expert on THE FLASH Pass system and actively make suggestions to the client to improve the service and how the guests interact with it.
- Make data driven decisions, drive in park sales and strategize on ways to optimize revenue.
- Conduct regular park walks to audit THE FLASH Pass attendants, share best practices, ensure adequate staffing and attendant locations for optimized guest and program experience.
- Collaborate with the Operations and Product Support teams to troubleshoot problems, improve processes, and ensure client satisfaction by providing client feedback and translating their business needs into client solutions.
- Support ongoing system and process needs, which includes collaborating on training efforts and assisting and/or leading client and internal training sessions as required.
- Provide 1st line technical support for software or hardware challenges and escalating if required, including after-hours on-call support when necessary.
- Assist with deployment of virtual queuing updates from back-end configuration to on-site implementation.
- Partners in operating, monitoring, and/or supervising the operation of the accesso networks in the park and assists in maintenance of the accesso system.
- Answers and responds appropriately to any Guest complaints or inquiries, approves refunds, and handles other operational Guest interactions.
Technologies 💻 you may work with:
- Proficient in Microsoft Programs, such as excel, word, outlook.
What you bring to the role:
- Related experience in the attractions industry or guest-facing service industry preferred.
- Have previous management experience in a high-volume sales/ cash handling role and adept in driving revenue growth.
- Strong verbal and written communication skills and can communicate effectively with various audiences.
- Outstanding general computer skills including the Microsoft suite of products and Outlook are required.
- Ability to learn quickly, grasp complex concepts, and use an acute attention to detail while problem solving.
- Possess excellent critical thinking, are solutions oriented, self-driven and works well under pressure.
- Be able to manage and assist in high level customer service scenarios.
- Must have the flexibility to work extended hours and work on weekends and holidays to meet the needs of the business.
⭐️ Bonus points if you have:
- Attraction Industry Experience.
- An interest in technology and data.
- Passion for people.
*If you don’t have all the qualifications listed, don’t worry! We understand everyone’s career path is unique, and still encourage you to apply if you feel this role is aligned with your career trajectory.
Perks & Benefits:
- Performance and sales-based incentives.
- Free admission to the park on your days off.
- Complimentary tickets to Six Flags Magic Mountain.
- Free rentals of THE FLASH Pass on your days off.
Salary offered is based upon experience.
Salary Range
$19—$22 USD
LIFE at accesso:
At accesso, we believe that fun is a fundamental part of the workday! From our tech to our passion for attractions, we infuse fun into everything we do, and our culture is no different. We’ve created a virtual environment with no shortage of connection – so share memes and high fives 🙌 with teammates, or break up your day with virtual escape quests, “Online Office Olympics” and more! Work-life balance is important here too, so you’ll have flexibility in choosing the work setting and hours that fit your life best (so long as your work permits).
We believe that diversity is vital to innovation and that when we celebrate what makes each of us unique, we create a more inclusive environment where you can truly thrive🌱. Our people are our most treasured asset, and we are proud to have such talented, passionate and tech-savvy professionals on our team💚. We are dedicated to providing equal opportunities for all, and any hiring decisions will be assessed on qualifications, merit and business need. If there are any accommodations you may need throughout the hiring process, please feel free to email us at careers@accesso.com so that we can set you up for success. Learn more about Diversity & Inclusion at accesso. You can review our candidate privacy statement here: Candidate Privacy Statement
ABOUT accesso:
Our team is on a mission to improve the guest experience with technology. We support some of the world’s top attractions and leisure & entertainment venues 🏟🎡🎢🚢🎻 by creating innovative technology solutions that enhance the guest journey from start to finish. Currently, accesso® employs over 500 team members around the globe 🌎, many of whom come from the industries we serve. From ticketing and eCommerce to virtual queuing and more, we understand firsthand what makes our clients and their guests smile, and we’re constantly developing new solutions to enhance the guest experience while helping our clients streamline operations and drive revenue.
